We are looking for a proactive Sales and Customer Support Specialist to join our team as a temporary cover (until September 2027). If you are a native Czech speaker who enjoys working with clients and solving day-to-day challenges, this is a great opportunity to step into a dynamic and varied role.
Location: Poland / Czech Republic
Work mode: Remote
Job type: Full-time
Rate: 7-11 EUR net (+ VAT) / hour + sales bonuses
Contract type: B2B
Handling customer inquiries in Czech via email and phone
Coordinating order fulfillment in collaboration with the logistics and billing departments – monitoring shipping statuses, verifying invoices, and reporting/managing any necessary changes
Processing returns and complaints, including receiving returned products and claims at the Český Těšín office.
Communicating with customers via social media (Facebook)
Supporting B2B and B2G clients – providing communication, pre-sales and post-sales support, and product presentations; occasional in-person product demonstrations to clients may be required
Supporting the Country Manager in day-to-day operations, including translating documents, presentations, and other materials
Excellent communication and interpersonal skills, with a professional demeanor and a strong customer-oriented approach
Ability to work independently as well as collaborate effectively across various departments
Strong ability to convey information clearly and concisely
Proficiency in MS Office and Google Workspace, along with general computer literacy
Previous experience in customer service, administration, sales, or B2B client relations is highly desirable
Native level of Czech
Good command of English (minimum B2 level).
International